Return and Refund Policy
Refunds, Returns, and Exchanges Policy Summary
At KoyelFashion.com, we offer a customer-friendly policy:
- Return or exchange within 6 days.
- Products must be unused and in original condition.
- Accepted reasons: quality, size, color, or design mismatch, missing/wrong items in combos.
Initiating a Return/Exchange:
- Go to "My Orders," select your order.
- Click "REQUEST EXCHANGE/RETURN" and follow instructions.
- Allow 24 hours for request processing.
- If approved, you'll get an AWB number for pickup in 3-4 days.
- Refund in 48 hours after pickup.
- Get a return receipt during pickup.
- Request within 6 days of receipt.
- Provide clear reasons and product pictures.
- If canceled, resubmit within 3 days.
- Non-refundable shipping charges.
- Some items are non-returnable, clearly labeled as 'No Return' in product descriptions.